The service interruption is resolved. 7:50 pm eastern
If you are still having service issues, please make a post in the appropriate forum.
"We identified 2 unrelated fiber cuts to our network backbone providers. Our engineers are restoring services to business & residential internet, TV & voice customers. Apologies to those affected." - Comcast 5:35 pm eastern
"One of Comcast’s large backbone network partners had a fiber cut that we believe is also impacting other providers. It is currently affecting our business and residential internet, video and voice customers. We apologize and are working to get services restored as soon as possible." -Comcast 2:42 PM eastern
You can check the service interruption status by:
I've had the streaming app for Roku since if first came out last year. Today, it quit working. Watched it early this AM, came back and turned it on this afternoon and the channel was frozen. Nothing happening for 5 minutes or so. Froze up the entire Roku. So, I unplugged it. Rebooted, went to the Xfinity Stream app and now it things I'm a new customer. Told me to enter in the code at the provided website, which I did. But the website keeps kicking it back, asking me to enter a valide code.
I then went back to Roku and deleted and reinstalled the Xfinity Stream app. Went through the same process, entering the newly provided code on the website. Same result. Not a valide code. How can I resolve this so that I have access to the app again?
Have been trying to contact Comcast by phone several times and after giving the automated service all the answers they asked me, they then tell me that they will connect me to a customer service agent.
This connection never happened, I then hang up and call them again,then it says "due to high volume" please call back at a later time.
This keeps happening.
I keep calling them back and then the phone keeps giving me a "busy" tone.
When will they ever be available????
I am really really tired of this!!!!!!!
I seem to be having the same issue this morning just said sorry something went wrong please try again later I rebooted everything and checked for software updates on roku still having no luck.
Seem to be some major outages going on, not just Comcast.
Service went out this morning on phone, internet, and cable tv. Calls to 1-800-COMCAST have been busy and later received message that all lines are busy. Instructions are to call back later. Service technician working on block says he can't help. What is going on?
All SD and HD stations of local stations such as ABC, CBS, FOX, NBC work but all other stations just give a blank screen such as HBO, Starz, Disney, Nickelodeon, Cartoon Network, ION TV, etc. I believe this issue is actually on your side becuase on demand on top of that isnt working completely properly and logging into the account gives errors on the app, cannot access web version of my account, and status center is not working. Email isnt working also. This to me means its a Comcast issue. Most likely directly caused by the nationwide outage.
Maybe a system problem? Tried logging into my Xfinity account and couldn't get in. If it is a system problem, hopefully they are working on it and it'll be fixed shortly.
It's down in Southern PA. My tv has been out most of the day, the net was out but is back now. Calling anywhere, that's still a problem. Most of the town's phones are out that use Comcast. I hope this gets fixed soon.
Yes, I pay over $200 per month just for TV!!! What credit will I receive? As a long time customer, I'd be a former long time customer if only FIOS was available in my area!!!!
You can check the service interruption status by:
- Using the XFINITY My Account mobile app.
- Logging into your Comcast account and clicking the check for service interruptions link.
- Visiting the Xfinity Status Center.
- Calling 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
- If you've registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST)
Mobile app unable to access account.
My account on web unaccessable
Status Center not working
Customer service numbers not reachable.
As of current
Also, corporate.comcast.com isnt 100% as well. Everything is hitting the fan today.
Every phone number i call for comcast states, they cant answer the call? the my app and my account says there is not outage in my area but every on around here has no service, funny isnt it!!!!!!!
You can report what outages you have here. Also you can't get through to them via phone because the lines have way to many callers trying to call all ready. I'm sure Comcast and the partner that had the line cut are doing everything they can to fix this issue ASAP!
Can't log into Xfinity website today. When dialing 1-800-934-6489, recording saying "sorry we are experiencing technical difficulties, please try your call later, goodbye". Seriously? A high-tech company that is based on internet, voice, and cable services can't get their own basic phone or website to work? They are providing zero customer service today. Irritating.
Unable to send or receive email. Unable to contact Xfinity or Comcast phones are out of order. If a fiber cable was cut it may take some time to get it up and working again. Just have to wait and see.
It's not the same because it's not their link. The phone is for technical difficulties, not necessarily volume. Thier lines can handle a lot as it is. Anyhow, my services are starting to come back to life now.
The service that Comcast provides is getting very bad! With the service being down for 3.5 hrs, I am giving myself a credit on my account. Comcast should step up and offer their customers a credit on their upcoming billing statments.
There are more and more customers ditching the service and going with satellite companies. Do the right thing, Comcast, and offer your customers the credit!
Nothing is working. No internet, no streaming, the customer service # keeps hanging up on me. I got through one time and it said there is a 1.5 hours hold time for tech support! What is the problem? You can't have this many customers and not be able to communicate with us. I'm furious. I'm not behind on my bill. I can't even get a code to come through to completely restart my streaming service. You need to let customers know what is going on!!!!
there is a major backbone issue in two places that is causing problems and is in the process of being cleared up. too many people calling in makes your hold time longer.
Hello All -- One of Comcast’s large backbone network partners had a fiber cut that we believe is also impacting other providers. It is currently affecting our business and residential internet, video and voice customers. We apologize and are working to get services restored as soon as possible.
Would this "fiber cut" affect Hackettstown, New Jersey customers? Now I am posting at a public library. Earlier I could not telephone Comcast with my VOIP service; but one party I called had to call me back because she could not hear me. Through Roku there were some channels through which I could not stream. I could access the Internet; but I suspect I could not reach some servers. My email manager kicked out my password. Then, when hitting "about Firefox" it would not detect whether or not there was an update. Thank you for your availability.
I know there was an outage. I have the picture back but I can’t change the channel, get guide, last or on demand. I have now been on hold with Comcast for 33 minutes. They said wait time was 5 minutes. I don’t like Comcast. Seem to have a lot of problems but the keep raising the prices every year by at least 10-12%. A couple of years ago the YES station was dropped. I signed up for it but never got a reduction in monthly charges. It’s back now. A few months ago FOX news was all static. Called them several times and complained. Finally called FCC and got some results. Of course Comcast blamed someone else. Does not matter, I still had to pay same monthly charge. I have now been on hold for 39 minutes.
No tv service. I have been calling customer service several times since 1:30 pmtoday, all you get is a recording saying wait 5 minutes but, I waited 20 to 30 minutes each time and never got a answer. Does anyone know how to contact them?
When Comcast email service finally fully returns from this outage, will we then receive all emails sent to us during the outage - or are those emails lost? Additionally, did/do senders of emails to us during the outage receive any notice that the emails they sent were not received due to the outage?
If the outages that occurred today were due, as reported, to "unrelated backbone fiber cuts", then I am disappointed that the Comcast network, given how critical an infrastructure component it is, apparently doesn't have sufficient redundant, duplicate, backup backbone fiber access to minimize the kind of severe, widespread and long duration outages that occurred today.
Good morning, debbieciaobella. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.