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Rewards Visa expired yesterday! Help!

Frequent Visitor

Rewards Visa expired yesterday! Help!

I have a rewards Visa from xfinity that has been activated, but not used and the expiration date was yesterday. Is it possible to get a new card issued? The value is $200.

Thank you in advance for any help!

-Cynthia

Frequent Visitor

Re: Rewards Visa expired yesterday! Help!

Can someone help me? @ComcastAmira? Anyone?
Expert

Re: Rewards Visa expired yesterday! Help!


@IshsCyn wrote:
Can someone help me? @ComcastAmira? Anyone?

This is not real time help.  This is primarily a customer-to-customer help and support forum.  Our OE's don't work 24/7 so it may take some time for one to get back with you.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Rewards Visa expired yesterday! Help!

Hello @IshsCyn, thanks for reaching out to our Forums! I would be delighted to assist you with further looking into this expired gift card concern. Once confirmed it has expired, I will submit a request to have it reissued. I have responded to your private message and look forward to your response.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Rewards Visa expired yesterday! Help!

My card also expired less than a month ago without having used any funds! We were saving it for Christmas presents and had no idea the money would disappear. Hoping a new card can be reissued as we were planning on having that money for our gifts.
Official Employee

Re: Rewards Visa expired yesterday! Help!

Hello @Cuteepy32, thanks for reaching out to our Forums! I would love to assist you with this expired gift card concern. Please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Rewards Visa expired yesterday! Help!

Hello, @ComcastAmira ,

I tried to upload a photo of my reward letter. Were you able to see it? I PM'ed it to you. Thank you very much!

-Cynthia