Community Forum

Reward offer

New Poster

Reward offer

I started service on 1/22/2018. I know it takes 90 days after install. Well I'm in past those 90 days and it's telling me my account is not found. Why? Where is my reward? Can anyone help?
Official Employee

Re: Reward offer

T-Man17, you have to have the promotion on your account for 90 days. After that time, the card will ship in 4-6 weeks as long as your account was also in good standing during that time. 

 

 

When using the xfinityrewardcenter.com website, try using your account number rather than your phone number to pull up your eligibility. 

 

KenF

New Poster

Re: Reward offer

I did used my account number but it's still telling me it's not found.
Official Employee

Re: Reward offer

T-Man17, OK, I'll take a look. Please send me a private message with your full name, address, and phone number tied to your residential services for help.