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Revist Offer From a Call By Retention Dept

New Poster

Revist Offer From a Call By Retention Dept

I recieved a call about a week ago from a retention rep that offered me a deal that I was on the fence about. I have given it some thought and have decided to accept it (IF its the same DEAL). Is there any way you could see who that rep is and have her call me back? This was about adding TV back to the bundle. I still have interent and phone.

New Poster

Re: Revist Offer From a Call By Retention Dept

I guess I need to call. I dont want to talk to a Comcast customer service rep. I need to talk to the loyalty dept. Anyone know the direct number to that dept?

Official Employee

Re: Revist Offer From a Call By Retention Dept

Hi chawni1956, I can assist reviewing current promotions for you and see if any match what was offered. Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you