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Returning my device

Regular Visitor

Returning my device

Hi,

I canceled my service and returned my device. I received an email from Comcast notifying me the return is complete. But on my bill, I see a $120 item for not returned device.

Please respond soon.

Thanks.

Official Employee

Re: Returning my device

Hi, caradhras36! Thank you for posting in our community! I can check your closed account. Could you please private message me your full name, the account holder's name as it's listed on the billing statement? Click on my name ComcastElla, then click Send a message.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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