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Returning Rented Modum

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New Poster

Returning Rented Modum

Hi. I rented a modum when I started my xfinity account and bought my own to use shortly after that. I’ve already switched the internet to my modum. I saw that rented equipment is now available for free UPS pick up to return but when I follow the prompts to get a shipping label it won’t let me choose my rented xfinity modum since it’s already hooked up to my personal modum.
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Official Employee

Re: Returning Rented Modum


@sarah_palmer_17 wrote:
Hi. I rented a modum when I started my xfinity account and bought my own to use shortly after that. I’ve already switched the internet to my modum. I saw that rented equipment is now available for free UPS pick up to return but when I follow the prompts to get a shipping label it won’t let me choose my rented xfinity modum since it’s already hooked up to my personal modum.

Apologies, we will get you a prepaid UPS Return label sent out via USPS Mail to the address listed on your account. Thanks for your patience.


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New Poster

Re: Returning Rented Modum

I'm having the same issue with both addresses listed in my account.  I'm unable to initiate a return of my rented devices.  Please send shipping labels via email tied to my account. thank you.

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Official Employee

Re: Returning Rented Modum

@jh2020 Apologies, we will get you a prepaid UPS Return label sent out via USPS Mail to the address listed on your account. Thanks for your patience.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!