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Returning Equipment

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Returning Equipment

How long after returning equipment does it take for the charge that was sent to collections to be taken care of? We had no idea that we owed anymore equipment, but got a letter in the mail saying we owed $383. So we found the equipment and returned it immediately. How long does it take to cancel the charges with the collections agency?
Official Employee

Re: Returning Equipment

Hello aholley0708. Thank you for joining the Xfinity Forums and for creating your first post. The time our system takes to send communications to collections to report the equipment as returned may vary. I can assist with reviewing your account and help determine if we have confirmed your account at zero balance. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Official Employee

Re: Returning Equipment

Hello aholley0708. We did not receive a response from you. This thread has been locked. If you still need assistance with the matter, feel free to reach out via private message. If you need help with something else, create a new post and our team would be more than happy to help you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!