Community Forum

Returned equipment charge

New Poster

Returned equipment charge

I keep being charged equipment rental fee when I returned the equipment last year. I was never given any receipt by the person at xfinity store at the time and I tried talking to customer service to help me and the person says i need to give them receipt which i never got.
Official Employee

Re: Returned equipment charge

Hi Pkhrl, thank you for reaching out here on our Forum Communities.  I apologize if you are still receiving rentals fees and would like to help look into your equipment issue further for you.  Could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!