I recently returned equipment and only one of the 2 cable boxes has been scanned as returned. This has been a few weeks now that I watied for the second. The main multi-room DVR was scanned as returned but the small satalite box has not been. I have had problems with returned equipment before with comcat including a case where they sent me to collections but I won because I kept all my paperwork and photos. Because of this bad expeirence I did the same and have multiple photos of all the equipment I returned including all bar codes and serial numbers.
Upon closer inspection I found the serial number of the XiD-P box listed on my return page does not match the serial number of the box I returned. On the return status page it has a serial number begining PADxxxxxxxxx. The XiP-D box I returned has a serial number beinging PAMxxxxxxxxx.
I would like this to be taken care of before it becomes a problem. Please direct me to the right department to resolve this. Below is a photo of allthe equipment I returned. I can provide addtional photos of all the bar codes and serials numbers as well. Thanks for any help.
Thank you for using the forum to bring this to our attention. Sorry for the experience you've had. I can help get this resolved. In order to do so, can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.
I hope all is well. I sent a message but I haven't heard back from you in order to get this completed. Instead of closing this thread today, I am going to leave it open for another week to give us more time to have this addressed. When you have a moment, can you please review my private message and send me those last 2 pieces of information? Thanks.