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Retrieve Chat Log

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Retrieve Chat Log

Hi, just finished a chat with someone about 10 minutes ago and I had wanted to keep the chat log since he was so nice T.T but I accidentally left the chat before I could save it..
Is there a way I can retrieve the transcript for this chat log?
Official Employee

Re: Retrieve Chat Log

Hello kittiepops. We appreciate you visiting and posting on the Xfinity Forums. I can assist with reviewing your account and determine if the chat logs are available from your recent chat. Please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Retrieve Chat Log

Hi kittiepops. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!