Community Forum

Retention

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Regular Visitor

Retention

Hello,
I am trying to reach the retention department. I just notice the rate increase on my bill and was wondering if there is any promotional deal going on. At this point in time with everything going on (COVID 19) I am having a hard time justifying the increase. Please let me know if there is anything that can be done.

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Regular Visitor

Re: Retention

I am having the same experience. I am recently out of contract, my bill is up and my family income is  down due to the Coronavirus. I need to reduce my monthly bill total or cancel service altogether. I'd prefer not to cancel service if possible, but I cannot continue to pay the monthly total on my bill. I'd like to know what options are available for someone in my position to reduce my bill.

 

I read through the efforts Xfinity is doing to help protect their employees and help people affected by Covid19. They don't appear to be exactly what I am looking for, but I applaud Comcast for doing what they are doing to protect and serve. Thanks!

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Regular Visitor

Re: Retention

can we get some assistance?

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Regular Visitor

Re: Retention

Still looking for help please!