I am struggling with quite the dilema. I have Xfinity Triple play and like it. The bill just went up $40 per month for base. AT&T U-Verse is new to our community with fiber. They are offering more services than what I currently have for $125 base. $189 / $125 is a large difference. I hate to leave Xfinity, but I have spoken to them a few times now and all they want to do is either give me a more services for the $189 (Quad - which I already have security that I will not change) or cut me way down on services. I am getting ready to commit to the AT&T deal and thought I would give this one more try before I call to cancel Xfinity. Any thoughts? I just want what I have today for what I was paying previously.
I am also strugggling. Have been with Comcast for over 25 years and had the same conversation. When I told them that I was seriously considering leaving, I basically got shown the door. Not the Customer Service that I remember. That must be changed with so many competitors knocking at my door.
I hear you. We have been with them for a long time. On auto pay so never late, and have awesome credit. Do customers get any better? Not sure what is wrong. But I can't continue to justify such a huge difference just because I like them.
Apologies for the delayed response. I can check the available promotions if you send me your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number in a private message. Click on my name ComcastElla, then click Private Message Me. Thank you!