Community Forum

Retention

Regular Visitor

Retention

Tired. Exhausted. Worn out. After 10 years, this recent rate hike combined with data cap is the final straw. I have been told adios by 2 different CSRs. "There is nothing more we can do to help you". Amazing how a new client is more important to the business than decade long consumers. 

 

This message is for Customer Retention. ATT has a package that when combined with my cellular will save me over $2500 / yr. What is my incentive to stay ? ATT or COMCAST ?

Regular Visitor

Re: Retention

Are there any Real Comcast CSRs out there ? I would love to see and share their experiences /reply ?