I've been apologize to buy five or six different Comcast employees at this point. Apologies do not fix what you broke, apologies do not make right what you did wrong, apologies mean nothing when I get lied to, when I get so aggravated and stressed that I get sick, and when my plans for the entire weekend are destroyed by your technicians ineptitude and possible negligence. What you guys have done this weekend has caused my family time money and stress. Therefore, apologies do not help.
Welcome_to_Post is not a Comcast employee, and neither am I. You may be stressed and aggravated but that's no excuse to be rude when someone is trying to help.
I will escalate your original post to the Comcast Team that works in the Forums. They will reply to you here. In the meantime, please do not send a Private Message to anyone on the Forums, especially Official Employee's because it is against Forum Guidelines.
Hello LK98. I can assist with reviewing your services and billing rates, as well as promotional offer availability. Please send me a private message and include your full name, service address, and account number so I can access your account.