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Retention department

New Poster

Retention department

Looking to contact the retention department. Tired of being routed around and lied to through the regular number. Was told I was being forwarded to the retention department at one point and got hung up on.
Bronze Problem Solver

Re: Retention department

1-800-COMCAST is the only number they provide.  Sorry.

New Poster

Re: Retention department

I've been apologize to buy five or six different Comcast employees at this point. Apologies do not fix what you broke, apologies do not make right what you did wrong, apologies mean nothing when I get lied to, when I get so aggravated and stressed that I get sick, and when my plans for the entire weekend are destroyed by your technicians ineptitude and possible negligence. What you guys have done this weekend has caused my family time money and stress. Therefore, apologies do not help.
Expert

Re: Retention department


@LK98 wrote:
I've been apologize to buy five or six different Comcast employees at this point. Apologies do not fix what you broke, apologies do not make right what you did wrong, apologies mean nothing when I get lied to, when I get so aggravated and stressed that I get sick, and when my plans for the entire weekend are destroyed by your technicians ineptitude and possible negligence. What you guys have done this weekend has caused my family time money and stress. Therefore, apologies do not help.

Welcome_to_Post is not a Comcast employee, and neither am I.  You may be stressed and aggravated but that's no excuse to be rude when someone is trying to help.

 

I will escalate your original post to the Comcast Team that works in the Forums.  They will reply to you here.  In the meantime, please do not send a Private Message to anyone on the Forums, especially Official Employee's because it is against Forum Guidelines.



I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Retention department

Hello LK98. I can assist with reviewing your services and billing rates, as well as promotional offer availability. Please send me a private message and include your full name, service address, and account number so I can access your account.