Community Forum

Retention/Loyalty Department

Regular Visitor

Retention/Loyalty Department

Any suggestions on how to speak with someone from the retention department?  I am out of contract and was exploring price as I have gotten offers from other providers that are much cheaper.  Called the main number and spoke to someone who was extremely rude.  She mentioned a price and then disputed my comments about the internet speed I was getting.  There was no point in continuing that conversation.  I would like to stay with Xfinity but there are much better deals out there and certainly better customer service.  Thanks

Official Employee

Re: Retention/Loyalty Department

Good evening, I understand your frustrations and I apologize for the experience. I would like to check and see if there are any offers for you. Would you like me to look at your account from here? 

Regular Visitor

Re: Retention/Loyalty Department

absolutely.  Thank you

New Poster

Re: Retention/Loyalty Department

Contract ended and billing increased tried calling retention dept. multiple times with no good package pricing solutions. will have to go with a different company.

 

New Poster

Re: Retention/Loyalty Department

ComcastShane, can you please post the number for customer retention?

Official Employee

Re: Retention/Loyalty Department

Hello rimanning55, you can call the 1-800-comcast number to get connected to retention. However, I can assist you from here with your account in any way.