I recently went into the West Orange NJ center to exchange equipment and the rep who waited on us was very rude. He didn’t seem to care that my equipment wasn’t working properly for the past couple months and that tech support gave me wrong information when I called to trouble shoot over the phone telling me the boxes were showing on another account under my name. The rep was very short and dismissive not even acknowledging my concerns. No greeting and no goodbye. Rep simply didn’t seem to care.