I am trying to obtain a "no objection letter" from comcast to submit to the county for a vacation of a platted easement applicaiton. I have called comcast - no one can help me. Went to a xfinity store and they told me to write a letter to comcast headquarters with the request - I did that and have heard nothing back. All of the other utilities have provided their letters. City won't approve permit until get letter from comcast.
Please help! Who do I contact?
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi Richieatimagine. I can assist with submitting a request to our local Tech Ops team to review your request. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.
ComcastJoeTru, Unfortunately there is an issue with Comcast's private messaging system. I have tried on multiple computers. There is an error with the private message page I am routed from your profile. Can you please provide me with your comcast email and I can email you through that?
Hi Richieatimagine. We are not currently experiencing any known issues with our Forum Private Messaging service. I just sent you a private message. Please check your PM's and reply to my message so I can assist you. Due to security protocol, I am unable to provide my employee email address.
Thank you for using the forums. I'd like to gather more information to see how I can help get this taken care of for you. In order to assist you, please send me a private message verifying your first and last name?
To send a private message click on my name "ComcastChe", then click send a message.
If you reply outside of my working hours, I will reach out when I get back in the office. My working hours are Monday - Friday's 2:30-11 PM MST.