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Requesting Chat History

New Poster

Requesting Chat History

I closed a chat window and did not receive an email of the chat log. However, there is information in it that I need, is there any way to retrieve this?

Expert

Re: Requesting Chat History

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Requesting Chat History

Hi, sendingthecrux - We cannot release the chat transcript after it got closed. Apologies for the inconvenience. However, I can definitely answer any questions you have or confirm any changes made to your account. Please send me a private message with your full name, address, and a phone or account number. Thank you!