Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against Forum Guidelines.
Hi AlbinoFalcon, I can assist reviewing this further for you and submit a ticket to the proper team. To get started could you please send me a private message with your full name and phone number.
Hi AlbinoFalcon, thank you for working with me through private message and please reach out if you need any assistance in the future.