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Request outside service?

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Request outside service?

Someone ran over the cable junction box at the curb across the street from my house.  Obviously, I know why I don't have internet service!  How do I schedule service to come fix it.  This is not an in house service, but external repair to comcast equipment.


Calling technical support is a bit... tedius.  It forces me through automates steps that take 10 mins at a time.  I already got disconnected once... which caused it to start over!  Is there a number I can call to get this scheduled?


Help... please!

Official Employee

Re: Request outside service?

Greetings, @DaRooster! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you have a damaged pedestal that has caused you to lose the internet and understand how important to have this service up and running in the times such as these. I would like to see about getting this fixed. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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