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Request for a refund

New Poster

Request for a refund

A description of the problem:

 

I had called in to set up a payment agreement.  I talked to a CS rep to set up the date.  Because I had previous problems with the computer system, I did not agree to having the payment automatically taken on the agreed upon date.

 

I paid the agreed amount 2 days earlier than the agreed date.  On the agreement date, the system took the same payment again automatically.

 

I called and asked for a refund.  That money was earmarked for other obligations.  Comcast denied my refund because I still had a past due.

 

(Removed Address)

 

I did not set up a pre-dated payment just an agreement date.  If that was the case, I would not have made the payment two days early and just let the system take it on the date!!!!

I would like Comcast to do the right thing and refund the second payment.

Expert

Re: Request for a refund

This post was removed as it contains personal information.


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Request for a refund

Hello lbeamon, I can assist you with getting your refund issued to your account. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

Diamond Problem Solver

Re: Request for a refund

Not here.
Official Employee

Re: Request for a refund

Thank you EG, @lbeamon please read my post above and send me your account information so that we can get this issue addressed. 

New Poster

Re: Request for a refund

Didn't work moved