3 tech visits
61 calls/messages to Xfinity (Started reporting & counting Dec 3rd)
MDU rewire denied
Latest XB6 box (updated firmware) -> 6ft cat6 cable hardwired to desktop PC
Any suggestions for Xfinity Leadership involvement?
Internet experienced issues from 9 PM - 11 PM last night dropping packets and disconnecting services. A supervisor is coming out tomorrow to look at this.
Chris1337C, thanks for reaching out about your internet concerns. How was the tech appointment? Are you still experiencing issues?
None of the tech's resolved the issues wasting hours of my personal life reporting the same issue over & over & over again. FINALLY, a supervisor came out, spent 1 hour testing ingress, and determined multiple accounts had been cancelled at my building and no one had terminated the lines sending noise down the line to screw up the signal for me and everyone in my building. I also switched from the DOCSIS 3.1 XB6 -> DOCSIS 3.0 XB3.
Haven't had an issue since. If this was a business account, would I have been treated differently? Not hard for me to register to an LLC and upgrade my account as I do IT Consulting currently. Very satisfied with the supervisor's performance, very disappointed that multiple tech's did not do their job. IE: replacing a fitting telling me its fixed and leaving without doing their due diligence. A lot of personal time was spent reporting something that should have been identified and resolved on visit 1.
This contractor game is sickening. Thanks for taking the time to respond to my post.
Hi Chris, I am upset to hear about your experience with the other techs but I am glad the supervisor was able to remedy the issue. Please let me know if you need further assistance. If you're interested in a business account, I can also assist you there.