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Report an outage

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Report an outage

Help! I'm trying to assist my mother-in-law with a full Comcast outage. Her cell phone is low on battery and she's 80. We need a number to speak to someone without having to go through all the steps of troubleshooting as the cable is on her front lawn. My son is in the hospital and I'd really like to get her at least started so I can get back.

Any help???
Official Employee

Re: Report an outage

Hi there, msufans. 

 

I can help look into your area that you are bringing up. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Report an outage

Hello, msufans. 

 

I wanted to touch base 1 more time before closing out your post. 

 

Did you have any other questions for me? 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!