Hello, karenm039, welcome to the forums! I appreciate you taking the time to reach out to us. I can definitely help out with the line, it sounds like this has been going on for quite some time! Please go ahead and send me over a PM with your first and last name so we can take a look at this further together. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”