Community Forum

Repeatedly billed for returned modem

Regular Visitor

Repeatedly billed for returned modem

I returned the comast rental model in 2017 May, and thought the Comcast will remove the charge. But then I found out that Comcast kept charging me a year latter after I have returned the modem. I wasn't paying attention to the bill as I setup auto payment and paperless statement.


I called the customer service today asking for the credit back, but was told that the maximum they can credit me back is three-month overcharge.


Now I cancelled the autopayment and switched the paper statement. I saw a lot of threads that other comcast clients got charged in the same way (


It's hard to believe Comcast making money in this way. I wish I never have set up AUTO PAYMENT.




Official Employee

Re: Repeatedly billed for returned modem

Hi @Frank2018


I can help research your equipment charges. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!