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Repeated Customer Service Mishaps

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Repeated Customer Service Mishaps

After 10 months of service, I'm ready to throw in the towel. I've attempted to have my online account/app fixed since I first signed up. Now my app says I'm not the primary account holder. I'm the only account holder. I've spent a cumulative 10 hours on hold trying to have this issue fixed. It's causing issues with my billing, and it's stressing me out. I'm moving, and I don't think I want Comcast/Xfinity in my life anymore. I've looked through the terms on the contract and I don't see anything about the cancellation fee being waived for Comcast continually creating new issues while "fixing" previous ones. I was wondering if anyone else has dealt with trying to cancel due to perpetual outages and service issues. I have 2 months left on my term, and I'm thinking I'd rather get a lawyer than pay a cancellation fee. Input is appreciated.