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Renewing Basic internet for 29.99

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Renewing Basic internet for 29.99

I subscribed to the Basic internet 25mbps for 29.99, then I was "Upgraded" for free though it was no faster. And now my bill is going up to 51.41 and is going up next month. I don't want this "faster speed", may I please get the 25mbps for 29.99 again? 

Official Employee

Re: Renewing Basic internet for 29.99

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.