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Removing email and phone number from an account

New Poster

Removing email and phone number from an account

So last weekend I set up  an account to get Xfinity. Well some how my request didn't go through. So now I have an account that I can't access with my email address and phone number on it and I want to put that info on my working account. Everytime I put my username and password into the not working account I get an error.

Expert

Re: Removing email and phone number from an account

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Removing email and phone number from an account

 

Hello MrsRoxann1, I can assist you with getting access to your online account. Can you please send me a private message with your full name, username, account number, and street address? To send me a private message click on my name (ComcastAmir) and then "private message me".