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Removing an old modem

New Poster

Removing an old modem

I upgraded my older Motorla cable modem to a newer Netgear model, and need to disassociate the old modem from my account so my mother can use it. I tried doing it myself from the My Account page but was unable to. Anyone able to help?
Expert

Re: Removing an old modem

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.