Community Forum

Removing an old modem from my account

New Poster

Removing an old modem from my account

Can someone please assist in having an old (personally owned) modem removed from my account? I upgraded my modem and sold the old one; but both modems are showing up on the account. I have called Comcast, no help. Thanks in advance.
Expert

Re: Removing an old modem from my account

hi, I moved your post to the home networking area of the forum. someone should reply shortly.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Removing an old modem from my account

Thanks.