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Remove service line for demolition

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Frequent Visitor

Remove service line for demolition

Hi!

I am demolishing my house and I need to do two things:

1)Set up a service appointment to remove the service line from the utility pole to my house.

2)Cancel my service.

 

I was hoping both could happen at the same time. I have internet only and I own my own modem, so no equipment to return.

 

Can someone help me with this?

 

Thanks,

James Wilson

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Expert

Re: Remove service line for demolition

@JWilson76239 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Remove service line for demolition

Hello, JWilson76239! 

While I'm sad to hear you will be leaving us, I'm glad that you reached out to us here for help with your disconnect. I'd be more than happy to work with you to make sure that the line is properly disconnected along with your services. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Remove service line for demolition

I was wondering if there is contact phone number or email address for Comcast for Chicagoland area to request or to confirm disconnect of Comcast service.  I work for agency that is planning to demo several homes for a large flood control project.  My agency already has ownership of the homes, but I need to confirm lines are disconnected from all the properties.

 

Does comcast have a link to a webpage with disconnect for demolition projects?  I know other companies like Nicor, and ComEd have webpages that explain the disconnect for demolition.