Xfinity plant
Community Forum
Xfinity globe

Remove old/returned gateway from account

Frequent Visitor

Remove old/returned gateway from account

I recently exchanged our old gateway for an updated xFi compatible dual band model. However, the returned gateway still appears on outr account with an 'unconnected' status.

 

I cannot find any way to remove this device.  Can a Comcast employee please provide any guidance or a solution?

 

Thanks

Official Employee

Re: Remove old/returned gateway from account

Hello schacht_w. I can assist with getting the returned gateway removed from your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 

Frequent Visitor

Re: Remove old/returned gateway from account

Removed personal info