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Removal of tension wire on pole

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Removal of tension wire on pole

I'm doing new construction and Comcast removed their line from a pole but did not remove the tension line. The power company verified it is Comcast's line. Trusses and roof are going up very near that line and it's going to be a safety issue!

I need the line removed! Have been on hold for an hour as I know am resorting to a post.