Hi aguyinsf. We welcome you to the Xfinity Forums and thank you for creating your first post. I can assist with alerting our Tech Ops team to the Aerial Drop Line that needs to be raised or removed. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Hello aguyinsf. Thank you for private messaging me. Due to elapsed time with no private message response from you, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again.