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Regarding a ticket number

Regular Visitor

Regarding a ticket number

I'd like to know the progress of my ticket number as i'm expecting a replacement modem because of my current one malfunctioning and no longer being capable of receiving a quality signal from your guys servers. CR827840266 

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Expert

Re: Regarding a ticket number

Hi @kp211

Thank you for visiting the forums! 

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Regarding a ticket number

Hi there, kp211. Thank you for reaching out. Let me look into that research request for you. Please send me a private message with your name so I can take a look at your account, as well as the information that relates to that ticket number. We will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thank you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Regarding a ticket number

Hi, kp211. I ended up not hearing back from you after a bit of back and forth via PM. I have completed this interaction and if you end up needing further support with, you're welcome to reply to my most recent PM. Thank you for your time!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!