I'd like to know the progress of my ticket number as i'm expecting a replacement modem because of my current one malfunctioning and no longer being capable of receiving a quality signal from your guys servers. CR827840266
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I've asked an employee to assist you. You should expect a reply in this thread.
Hi there, kp211. Thank you for reaching out. Let me look into that research request for you. Please send me a private message with your name so I can take a look at your account, as well as the information that relates to that ticket number. We will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hi, kp211. I ended up not hearing back from you after a bit of back and forth via PM. I have completed this interaction and if you end up needing further support with, you're welcome to reply to my most recent PM. Thank you for your time!