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Refer a friend

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Refer a friend

Hello Team, Just want to share my feedback on refer a friend Program. This is useless plan for your Customer. Till now, I have reffered two of my friends and both were not able to utilize my referal code.

1- First one got wrong information from Xfinity store and your executive didn't apply my code.

2- For second one, I, personally visited store with her and came to know, she can ultilize only online. She tried but she found that she is getting overcharged with the name of $95 as installation charges.No one will accept this one. There were no option to avoide this option. She called Customer care/ store but nothing happened. Now, why your existing customer will put enegry to refer someone when you have such poor process. I don't want to hurt anyone just trying to share my feedbac on this program.