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Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Regular Visitor

Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

We need to adjust our plan due to financial constraints.  Please provide me with the necessary information to make this change as captioned in the subject line. Thank you

Expert

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not an employee.
Regular Visitor

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Thanks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Official Employee

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.

New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Shane can ou message me because I cant seem to find a way to PM you

Official Employee

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

davidb272, sorry for the delay. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.

Official Employee

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Thank you, I do see you on the account. What service were you looking at to downgrade?

New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

I dontsee anywhere to PM you can you PM me? 

Regular Visitor

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

my cell is my messenger connection.. How do I do that? This is a public board.  Is there any other way?

I have a Xfinity/Comcast one..will that do? I never use it, but hopefully I can sign in to it. If so, I will.

New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

@ComcastShane

 

can you please PM me i cant seem to figure out how to PM you. Or you can just email me at my account name @comcast.net

New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

@ComcastShane I still have yet to hear from you........

New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Click on his name at the top and it will give you the option to send him a message
New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Click on the @ComcastShane that’s in blue above the message. It sends u directly to where u can send him a message. Super simple! If I can find it anyone can. Just read the instructions on how he told u to contact
New Poster

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Did you ever get this done? How much did it reduce your bill
Official Employee

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Good morning, and I apologize for the delay. One more thing, the name on the statement does not show the same as you provided, can you show me the exact way it shows on your statement? 

Official Employee

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

davidb272, can you try to PM me now?

Official Employee

Re: Reduce my plan to basic TV on 2 sets and keep internet, wifi & phone

Njwargo, how can I assist you?