Community Forum

Reduce Bill?

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Regular Visitor

Reduce Bill?

I currently have a Double Play package. I was playing around with changing my service through My Account in an effort to lower my bill, but it appears that I can only upgrade my service online. Is there an Xfinity Support member who can assist me with applying any promotions to my account and lowering my bill? Thank you.

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New Poster

Re: Reduce Bill?

I would like to reduce my bill as well.  Hope you get your question answered

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Frequent Visitor

Re: Reduce Bill?

I posted pretty much the same question and have had no response. Its very frustrating to be a long term customer and feel ignored. I hope you have better luck then I did. 

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New Poster

Re: Reduce Bill?

I spent most of the morning trying to get connectivity issue handled and lowering bill.  After over an hour thought I was going to save about $25 and the approval form sent was less than $1 lower!  PLUS told I have to find a location and exchange equipment!  Never told that while dealing through the live chat.  Not worth it.  Looking to go all streaming and drop cable and find new internet service.