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Reconnecting services with prior offer

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Reconnecting services with prior offer

Hello, 

I was a Comcast customer for 2 years, and I was fairly happy with the service. I canceled services because I was tempted by an offer from a competitor that is turning out to be not so great.

I'd like to reconnect the same services with the offer I had prior to canceling. Is this possible?

 

I have called Comcast but the Sales agents don't seem to have that offer and they have said that the loyalty department wouldn't have any of my records.