I'm guessing at some point I'll receive a survey, but I wanted to type this out before I forget the details.
I currently live in Colorado Springs and I am about to move into a new house a few miles away. I called Comcast this morning to transfer my service and was told that service could not be provided at my new address. I did tell the agent the house was a new build, but he was still unable to locate it. I was then transferred to a "connection specialist" who tried to sell me Centurylink services. I politely declined.
A couple hours later I called to cancel my current service and was connected to Ken from the loyalty team out of the Colorado Springs office. After I explained what happened that morning, he found my address and within minutes my service transfer was scheduled.
I just wanted Ken to be recognized for his outstanding customer service.
Hello, glad to hear you were able to get assistance from Ken. Can you please send us your full name and either the phone number or account number so we can locate your account? We want to get this info over to the correct person. - Matt