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Received X1 package today - Why?

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Received X1 package today - Why?

I received a X1 TV receiver in the mail to day but I am not sure why.

I don't really use the TV portion of my service, I mostly use my nVidia Shield for Netflix, Amazon Video, Plex, etc.


Do I NEED to setup the X1?  And what does it offer than my current box doesn't?

Also afraid that Comcast will change my service or charge me more if I set it up.


Re: Received X1 package today - Why?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Received X1 package today - Why?


dseg42, I can look into the X1 box that was sent to you. 


The X1 is an entertainment platform that is a better way of utilizing your cable service. If you were shipped an X1 box you didn't request, there may be a code on your account that was added that triggered that. I'll check and fix. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.