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Received Email about Cancellation Request that I Didn’t Make

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Received Email about Cancellation Request that I Didn’t Make

I received an email about a cancellation request and that my last day of service is today. However, I did not make this cancellation and need my internet for another month before I move out of my current place.

 

I also checked my automatic payment, and it says that the payment was processed. The payment was for until the end of this month. Can someone help with this situation? I tried calling but no one answered. I need this issue fixed as soon as possible.