Hello Anon112282. I can assist with getting another tech visit scheduled, so we can get your service repaired and in working order. Please send me a private message and include your full name and account primary phone number so I can assist you.
Thank you for your response. I'm happy to say that I finally received excellent service from the recent technician that came to visit my home. He was very thorough. He took the time to check the lines in my home and replace those that were very old with a weak signal. He installed the X1 boxes and was very polite and meticulous in his work. Unfortunately, he could not activate the boxes on the same day. This was disappointing to say the least. But, I was most impressed when his supervisor called to confirm that the boxes were working the following day. Overall, I am happy with the service after a few days. I hope it works reliably.