We bought WiFi for our house and it was working on April 1st and 2nd, but when I came back on the 7th it wasn’t working. Went to the store to see what was wrong and they said all we needed to do was call a representative so we could just reactivate it real quick but I’m getting pived off because it seems impossible to get ahold of any people and the robot system is NOT helping me at all.
So I am not sure what type of pass you purchased, 1-day, 1-hour, 30-day, etc. however, Comcast has opened all "xfinitywifi" hotspots to all people as part of their efforts to assist people in staying connected during Covid-19. I recommend reviewing their Covid-19 info on open wifi hotspots here: https://www.xfinity.com/support/articles/open-xfinity-wifi-hotspots
If this does not help you, you can review additional information about Comcast's wifi passes here: https://wifi.xfinity.com/xwod.php
You may be able to get additional assistance from their wifi pass FAQs found here: https://wifi.xfinity.com/faq.php#wod
Do you remember what type of pass you purchased or for how long it was for?
Remember, the pass is activated at time of purchase and expires based on the duration indicated. For example:
You should be able to just click on any "xfinitywifi" hotspot and use the credentials you set up initially as long as the pass is still active. Also, a pass is valid only on the device it is purchased on and passes are valid only on hotspots with the network name “xfinitywifi”. They are not available by connecting to the “XFINITY” network name. You can find the network name by clicking on a hotspot on the map or in the list of results.
Hope this helps while you wait to speak with someone at Comcast.