Community Forum

Re: unlink accounts

New Poster

Re: unlink accounts

Hi,

 

I need my old account unlinked as well. Please help.

 

 

New Poster

Re: please unlink old closed account from my current (open) account

Please unlink my old account as well.

Official Employee

Re: unlink accounts

Hi, jhab2727- I checked your account and it seems like your issue has been resolved. If you are still experiencing any issues - please let me know. 

Regular Visitor

Re: unlink accounts

I am having the exact same problem. I have two account numbers on my account, one of them is my old address and is not active. This is preventing me from streaming through the xfinity mobile app because the app won't let me select which account is primary, so it thinks I don't have a subscription to stream. No one seems to be able to help when I call in about this.

Official Employee

Re: unlink accounts

 

Hello chrisg1, I can assist you with getting your old account unlinked from your username. To get started please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".