I would also like to know how to connect with a retention specialist. We visited a local comcast store today to talk to someone about our increased bill and the store rep was very rude and dismissive. I looked up my the comparable package online that I have now and it offers an additional premium channel at a lower price than I have now. I just would like to talk to an agent that isn't rude and can help me out......
Hi JJB76, apologies for your experiences when trying to lower your package. I can assist going over current promotions with you, can you please send me a private message with your account information (name on account, address and account number).
Hi JJB76, thank you for working with us via private message and if you are still needing assistance with reviewing promotions please let us know.