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Re: customer retention/loyalty program

Frequent Visitor

Re: customer retention/loyalty program

My previous 2-year contract ended last month and my phone call to the customer retention didn't get me a better deal. The specialist basically said that if I wanted lower monthly payment that I needed to cut my services. It was not like this 2 years ago when I negociated the deal with a customer retention specialist. @ComcastElla Please let me know if you are willing to help. Thanks!

Official Employee

Re: customer retention/loyalty program

Hi noo_noo, thank you for reaching out here on the Xfinity Forums and I will gladly assist going over current promotions with you.  Could you please send me a private message with your account information (name on account, address and account number).


Thank you

I am an Official Comcast Employee.
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