I have 2 new HD tv and was told I have “old wiring” that needs to be replaced. I have noticed pixelating and have a 2nd appointment for a Royal Cable (made through Xfinity) tomorrow. Royal Cable did not show last week and a Xfinity tech came out again and scheduled a 2nd appointment. I have left work 2 days early and used vacation time and the problem has not been resolved. I Have been a Comcast/Xfinity customer for over 20 years. I would appreciate any assistance in the matter.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hello Shelby17, I can assist you with getting your cables replaced and I can update you on your current work order. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?