Re: X1 Boxes with 2 cable lines coming from the tap
This just took a turn for the absolute worst.
So, I signed up for X1 just last week. Got the Self Install Kit a few days ago. I had the issue with the boxes which prompted this thread. The people on Comcast support told me I could just walk into my local Xfinity store and exchange the wired secondary TV boxes for wireless boxes. I got all my old equipment together, along with the two new top boxes I wanted to exchange for wireless, and I was at the store when they opened.
They don't have wireless boxes. I was annoyed, mostly because support specifically told me that they would. I left the old equipment at the store and told them to take the new secondary boxes, too, as they were of no use to me. I would figure something out.
They terminated all of the equipment on my account. All of it, even the stuff that is hooked up at my house. I now have no internet, no TV and no phone. After about 90 minutes on the phone with support, they tell me this cannot be undone. I need to disconnect the devices in my home and bring them into the Xfinity store to have them "re-issued" like new. There is no other option.
I guess Comcast just cut the cable for me. I really do not see me doing that. I am at work and my home is 20 miles away, and then 20 miles back to the store. I'm just not doing it. Anyone have any experience with DirecTV?