I have a dried-up tree leaning/resting on the wires with all weight on them as the trunk is cracked at the bottom. The wires may break at any time due to weight of the tree.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
aparna21018 -- You most likely will need to call a tree trimming service to remove the tree. That is not something we do as we are not a tree trimming company. That said, I can have tech ops come out to see if they can move the lines without having the move the tree. Please send me a PM with your name, full service address, and either account number or linked phone number. I'll get a job created to come assess what we can do.
Click my name (ComcastZach) and click Private Message Me.